Here you’ll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

What type of products and services do you provide?
What is variable data printing?
How do I go about getting an estimate from you?
What file format should I use when submitting my electronic document for printing?
Tips on file format setups
At what resolution should I save my photos and graphics?
What is a proof and why is it important that I look at it?
Why do the printed colors look different from the colors on my screen?
What is the Pantone Matching System?
Once I submit the documents, how long will it take to finish my job?
What forms of payment do you accept?

What type of products and services do you provide?

Good question! We are a full service printing and mail house, we offer a wide range of products and services. To see a full listing and description of what we can offer you, checkout out the Products & Services area in the Customer Service Section of our website.

What is variable data printing?

Variable data printing is technology for printing documents so that each piece is personalized to the specific recipient. At the most basic level, this means personalizing a name and address. But for real impact, many projects include unique graphics and content that speaks directly to the recipient.

How do I go about getting an estimate from you?

Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

What file format should I use when submitting my electronic document for printing?

PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

We also accept native files from most major design applications, including QuarkXPress, and the Adobe Creative Suite.

Tips on file format setups

BLEED: All art that goes to the edge of your document must “bleed”.  Your image will need to actually go beyond the finished edge so when cutting there are no white borders.  We require images to bleed at least a 1/8” beyond the trim line.
TRIM: This is the guideline where your printing piece will be cut – the final size before folding
FONTS:  When submitting a print ready PDF with High Resolution graphics (300 dpi at print size) please make sure to embed your fonts to ensure they will print accurately.

At what resolution should I save my photos and graphics?

Resolution should be set to 300 dpi at their final print size. If your file is 300 dpi and enlarge it to 200% it will print at 150 dpi and will result in poor quality.

Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

Also note that you should save all photos in CMYK mode, not RGB mode. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know and we will make the adjustments required to ensure optimal results.

What is a proof and why is it important that I look at it?

Britestar offers several options when it comes to proofing your jobs.

Electronic proofs, sent via PDF will allow you to see your project on your monitor, this proof is for viewing your content, as well as general layout, but we can not guarantee that your screen will show the colors exactly as they will print.

Digital proofs, are printed using a high end Color or Black and White proofing device. These proofs allow you to view a physical copy of your project, sometimes on the actual stock that your piece will be printed on. These proofs are not 100% color accurate but will give you a good approximation of what your piece will look like.

Why do the printed colors look different from the colors on my screen?

In short, printers and monitors produce colors in different ways.

Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

What is the Pantone Matching System?

The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

Once I submit the documents, how long will it take to finish my job?

Without knowing anything about your project, it is difficult to give you a turnaround time. Most but not all projects are usually turned in 3-5 working days.  We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

What forms of payment do you accept?

We accept cash, company check, Visa, Mastercard and American Express. We can also set up a business account for you, as well. Contact us for details.